Ailurus Play 客服與支援
聯絡客服
在遊戲裡回報（建議）：打開「設定 → 意見回饋與客服 → 回報問題」，選擇問題類型、寫下狀況，可以附上截圖。遊戲會自動附上玩家 ID、版本和裝置資訊，回覆會出現在「設定 → 我的回報」，有新回覆時設定按鈕會出現紅點。
寫信給我們：relife0314+ailurusplay@gmail.com
請附上你的玩家 ID（在「設定」最下方「我的玩家 ID」，可以按「複製」）。
常見問題
買了去廣告，但還是有廣告？
請到「商店」按「恢復購買」。如果還是沒有生效，請從「回報問題」選「購買問題」，附上購買收據的截圖，我們會幫你處理。
換手機之後，進度還在嗎？
先在舊手機的「設定」綁定 Apple 或 Google 帳號，到新手機用同一個帳號登入，進度、道具和去廣告的剩餘天數都會回來。還沒綁定的訪客帳號沒辦法轉移。永久去廣告也可以在「商店」按「恢復購買」重新領回。
想要退款怎麼辦？
App 內購買的退款由 App Store 或 Google Play 處理，請到商店的購買紀錄申請。遇到困難也可以回報給我們。
朋友的邀請碼輸入後沒反應？
輸入邀請碼會送出好友申請，要等對方在「交友圈」按同意，才會成為朋友。朋友最多 100 位，名單滿了就加不進去。
關卡卡住了怎麼辦？
可以用「提示」，它會告訴你下一步怎麼推理；道具用完了，看廣告也能拿到。每一關都只有一個答案，一定解得開。
刪除帳號與資料
在遊戲裡刪除
- 打開遊戲，點右上角「設定」。
- 捲到最下方，點「刪除帳號與資料」。
- 看完說明後點「刪除帳號」，再點一次確認。需要連上網路；綁定 Google 帳號且很久沒登入時，會請你再用同一個 Google 帳號登入一次確認身分。
- 畫面顯示「帳號已刪除」就完成了。訪客帳號也適用。
無法打開遊戲時
寫信到 relife0314+ailurusplay@gmail.com，主旨寫「刪除帳號與資料」，並附上玩家 ID。為了避免別人刪掉你的帳號，我們會請你用綁定的帳號或其他適當方式確認身分，不會只憑玩家 ID 就刪除。完成後會通知你。
會刪除的資料
帳號、雲端存檔、公開名片、邀請碼、朋友關係與名單、好友申請、封鎖紀錄、每日挑戰成績、你送出但對方還沒收下的互動，以及客服回報（含截圖與往來訊息）。
會保留的資料
- 客服通知信（回報內容寄到管理者信箱的副本）：寄出約 90 天後自動移到垃圾桶，並在其後 30 天內永久刪除。
- 檢舉紀錄，以及你另外寄來的客服郵件：只在調查、回覆、處理爭議或依法必須保存的期間保留，之後刪除或去識別化。
- App Store、Google Play、廣告與登入服務自行保存的紀錄，依各服務的政策處理。刪除遊戲帳號不會刪除你的 Google 或 Apple 帳號，也不會取消商店的訂閱。
詳細內容請見隱私權政策。
Contact support
Report in the game (recommended): open Settings → Feedback & support → Report a problem, choose a category, describe what happened and attach a screenshot if you like. The game adds your player ID, version and device. Replies appear in Settings → My reports, and a red dot shows on the Settings button when there's a new one.
Email us: relife0314+ailurusplay@gmail.com
Please include your player ID (at the bottom of Settings, under “My player ID”, with a Copy button).
FAQ
I bought Remove Ads but still see ads?
Go to the Shop and tap Restore purchases. If that doesn't help, choose “Purchase issue” in Report a problem and attach a screenshot of your receipt. We'll sort it out.
Will my progress move to a new phone?
On your old phone, link an Apple or Google account in Settings, then sign in with the same account on the new phone. Your progress, items and remaining ad-free days come back. Unlinked guest accounts can't be transferred. Permanent ad removal can also be restored with Restore purchases in the Shop.
How do I get a refund?
Refunds for in-app purchases are handled by the App Store or Google Play. Request one from your purchase history there. If you run into trouble, let us know.
Nothing happened after I entered a friend's invite code?
Entering a code sends a friend request. You become friends once they approve it in Friends. You can have up to 100 friends; a full list can't take more.
I'm stuck on a level.
Use a Hint: it explains the next step of reasoning. When you're out of items, you can get more by watching an ad. Every level has exactly one solution and can always be solved.
Delete your account and data
In the game
- Open the game and tap Settings at the top right.
- Scroll to the bottom and tap “Delete account and data”.
- Read the notice, tap “Delete account”, then tap again to confirm. You need an internet connection. If your account is linked to Google and you haven't signed in for a while, you'll be asked to sign in again with that Google account to confirm it's you.
- When you see “Account deleted”, you're done. Guest accounts can be deleted the same way.
If you can't open the game
Email relife0314+ailurusplay@gmail.com with the subject “Delete account and data” and your player ID. To keep anyone else from deleting your account, we'll ask you to confirm it's yours through your linked account or another suitable method; a player ID alone isn't enough. We'll let you know when it's done.
What is deleted
Your account, cloud save, public card, invite code, friendships and friend list, friend requests, block records, daily challenge results, interactions you sent that haven't been received yet, and support reports (including screenshots and conversations).
What is kept
- Support notification emails (copies of report content in the administrator's inbox): moved to the trash about 90 days after they're sent and permanently deleted within the following 30 days.
- Abuse reports and support emails you send separately: kept only as long as needed to investigate, reply, resolve disputes or meet legal obligations, then deleted or de-identified.
- Records kept by the App Store, Google Play, advertising and sign-in services follow their own policies. Deleting your game account doesn't delete your Google or Apple account or cancel store subscriptions.
See the Privacy Policy for details.